made to order delivery
When our goods are not in stock you will see a made to order note on the product & in the checkout.
Made to order lead times on our handcrafted leather bags and wallets vary, and can take up to 4 weeks in busy periods.
For Made From Home leather kits that are made to order, these are usually ready to ship within 3 business days. If you've ordered both a Leather Kit & a Tool Kit, this will arrive in the same parcel.
Contact us if you need your order urgently or for more accurate delivery times.
ready to ship delivery
If your order is in stock, that means it is ready to ship. when stock reaches limited quantities the product page will display the number of how many items we have left. shop ready to ship items if you are in a hurry to receive your order.
For all ready to ship orders >
~ please allow 3 – 6 business days for standard delivery in Australia.
~ please allow 1 – 2 business days for express delivery in Australia.
~ please allow 6 – 10 business days for international delivery.
Upon dispatch, a tracking number will be sent to your nominated email address. We will contact you if your parcel is returned to us, and provide you with the option of re-dispatch. Re-dispatch will incur the applicable postage costs to be paid again.
standard shipping >
AUS delivery is $9 or FREE with orders over $300
NZ delivery is $20 or FREE with orders over $500 [canvas goods only]
Delivery everywhere else is a flat rate of $30 [canvas goods only]
We have paused international shipping on leather goods for the current period. Want to know more? Read why here.
express shipping >
AUS express delivery is $15
NZ express delivery is $30 [canvas goods only]
Express delivery everywhere else is $40 [canvas goods only]
are you based in Melbourne?
visit us in Brunswick ~
If you're a Melbourne local, why not book an appointment to see our products in person or pick up from our Brunswick atelier.
You'll get to see what the magic happens.
We're located at 7-11 Dawson Street, Brunswick and Simone is available most days during usual business hours. If you select pick up at the checkout Simone will get in touch with you to organise the pick up time.
Email Simone here to make an appointment to visit the atelier.
for international orders
Please note that our online prices do not include duties and taxes that may be payable before the item is delivered into your country. To find out more about import duties and taxes we recommend contacting your local customs office.
As mentioned above this is for canvas goods only. Read more about why we can't ship our leather goods internationally here.
peace of mind returns
We pride ourselves in the highest standards in handcrafted leather goods, but in the unfortunate case your bag becomes faulty – this is what you need to know.
If you need to return an item which is considered faulty, you should contact us within 14 days of your purchase. Faulty returns may be refunded, exchanged for another item of equal value or credit. We will cover the return postage costs on any faulty items and send you the return shipping label.
If you need to return an item as a result of change of mind, you should contact us within 7 days of receiving to obtain a refund, exchange for another item of equal value or credit. Postage costs will not be included in the return for change of mind.
When purchasing personalisation please choose carefully as personalised products are not refundable for change of mind.
Items returned must be in the original packaging and in the same condition that you received it.
If your simétrie item has experienced a lot of love and is in need of repair, we also have a complimentary lifetime repair warranty that will refresh your bag so you can continue to cherish your handcrafted simétrie goods.
returns on samples/archive pieces
We understand it can be hard to make the right choice online, so in the case you do change your mind on a purchase of samples, one-off prototypes or archive collections you can swap your original choice for another style of equal value, or exchange the amount for a gift card [the good news is that our gift cards do not expire].
Due to the discounted rate we will not be able to refund the sale from archive collections, so please choose carefully.
returns on MADE FROM HOME kits
Leather kits may be returned for a full refund, credit, or exchange due to change of mind within 14 days of the send date in the same packaging and same condition of which they were sent to you. Unfortunately, we cannot accept any return on leather kits where personalisation has been ordered, so please choose carefully.
Tool kits may also be returned for a full refund, credit, or exchange if you change your mind within 14 days of the send date. All tools must be returned unused, and in the same packaging they were sent to you. Please re-package tightly so the tools are not loose inside the box whilst in transit. This will prevent any damage to them and guarantee a safe return.
Postage for change of mind will not be included in the return.
cancellations for in-studio workshops
Cancellations made with less than 7 days notice before the start of a course, will forfeit 100% of the paid workshop fee. In this instance rescheduling to another course date is encouraged. Every effort will be made to make any exceptions or rescheduling requested with less than 7 days notice although it will be dependent on available time and materials in the given notice period.
Cancellations made less than 14 days prior to class commencement will forfeit 50% of the workshop fee paid.
Any cancellations before 14 days will receive the full refund.
If for any reason a participant cannot attend any one of the workshops reimbursement cannot be made for that session. Materials and further instruction will be provided for the participant to catch up or complete the course.
Transfers of the entire course to another participant is acceptable and encouraged.
If for any reason the course cannot run due to Covid-19 or other circumstances, you will be refunded 100% of the fee.