delivery + returns
delivery
please read our covid update here.
holiday shipping:
We are still shipping throughout the holiday period but will be moving a bit slower to recharge for 2021 until we official return on the 10th January. Please allow a few extra days to get your order to the post office during this period. If you need your order urgently we can do our best to accommodate you, please don't hesitate to get in touch by email or use the chat box on the website.
bags
- AUS delivery is $9 or FREE with orders over $300
- NZ delivery is $20 or FREE with orders over $500 [canvas goods only]
- Delivery everywhere else is a flat rate of $30 [canvas goods only]
- We have paused international shipping on leather goods for the current period. Want to know more? Read why here.
All goods are made in small batches & therefore ready to ship or will be made to order when stock runs out.
made to order bags >
When our goods are not in stock you will see a MADE TO ORDER note on the product & in the checkout notes.
For all goods that are made to order, please allow 15 working days in busy periods. For smaller items, it is likely the order will be ready in less time.
Contact us if you need your order urgently or for more accurate delivery times.
ready to ship bags >
- Please allow 3 – 6 business days for standard delivery in Australia.
- Please allow 6 – 10 business days for delivery internationally.
- We ship via Australia Post for all orders. Upon dispatch, a tracking number will be sent to your nominated email address.
- We will contact you if your parcel is returned to us, and provide you with the option of re-dispatch. Re-dispatch will incur the applicable postage costs to be paid again.
leather kits & tool kits
All Leather Kits will be made in batches and dispatched within 2 business days.
If you've ordered both a Leather Kit & a Tool Kit, this will arrive in the same parcel.
australian orders
Domestic delivery is a flat rate of $9 anywhere in the country for orders $299 and under. When you spend $300+ with simétrie, you qualify for FREE standard shipping.
If you're a Melbourne local, you can choose to pick up from our Brunswick atelier & see where the magic happens. Please email Simone to arrange a pick up time if you select this option.
international orders
Standard delivery on our canvas collections is a flat rate of AU$20 to New Zealand & AU$30 to anywhere else in the world. For our friends in New Zealand, you qualify for FREE shipping with orders over $500.
We have paused international shipping on our leather collections at this time whilst we focus on building our local following first. You can read more about the reasons that brought us to this decision here. We hope you can still share in the love for what we do & support us with our canvas collections.
Please also note that our online prices do not include duties and taxes that may be payable before the item is delivered into your country. To find out more about import duties and taxes we recommend contacting your local customs office.
returns
bags
We pride ourselves in the highest standards in handcrafted leather goods, but in the unfortunate case your bag becomes faulty – this is what you need to know.
If you need to return an item which is considered faulty, you should contact us within 14 days of your purchase. Faulty returns may be refunded, exchanged for another item of equal value or credit.
If you need to return an item as a result of change of mind, you should contact us within 7 days of receiving to obtain a refund, exchange for another item of equal value or credit. Postage costs will not be included in the return for change of mind.
When purchasing personalisation please choose carefully as personalised products are not refundable for change of mind.
Items returned must be in the original packaging and in the same condition that you received it.
samples & archive bags
We understand it can be hard to make the right choice online, so in the case you do change your mind on a purchase of samples, one-off prototypes or archive collections you can swap your original choice for another style of equal value, or exchange the amount for a gift card [the good news is that our gift cards do not expire].
Due to the discounted rate we will not be able to refund the sale from archive collections, so please choose carefully.
leather kits
Workshop kits may be returned for a full refund, credit, or exchange due to change of mind within 14 days of the send date in the same packaging and same condition of which they were sent to you. Unfortunately, we cannot accept any return on leather kits where personalisation has been ordered, so please choose carefully.
leather tool kits
Tool kits may also be returned for a full refund, credit, or exchange if you change your mind within 14 days of the send date. All tools must be returned unused, and in the same packaging they were sent to you. Please re-package tightly so the tools are not loose inside the box whilst in transit. This will prevent any damage to them and guarantee a safe return.
studio workshops refund policy
Cancellations made with less than 7 days notice before the start of a course, will forfeit 100% of the paid workshop fee. In this instance rescheduling to another course date is encouraged. Every effort will be made to make any exceptions or rescheduling requested with less than 7 days notice although it will be dependent on available time and materials in the given notice period.
Cancellations made less than 14 days prior to class commencement will forfeit 50% of the workshop fee paid.
Any cancellations before 14 days will receive the full refund.
If for any reason a participant cannot attend any one of the workshops reimbursement cannot be made for that session. Materials and further instruction will be provided for the participant to catch up or complete the course.
Transfers of the entire course to another participant is acceptable and encouraged.
Please contact us via email for any returns queries.