delivery + returns

delivery

All goods are made to order in our atelier, although we do try to keep most designs in stock. If your order is in stock, that means it is ready for dispatch. Otherwise it will be made to order for you and you will be notified the approximate ready date of your order. You can see on the product pages, and in the cart notes whether items are made to order.

For all goods that are made to order, please allow 15 working days in busy periods, however it is likely the order will be ready in less time.

Contact hello@simetrie.com.au if you need your order urgently or for more accurate delivery times.

 

We offer FREE standard delivery in Australia and $50 internationally.

 

Once your goods are ready for dispatch >

Please allow 3 – 6 business days for standard delivery in Australia.

Please allow 6 – 10 business days for delivery internationally.

We ship via Sendle / Shippit / or Australia Post for all orders. Upon dispatch, a tracking number will be sent to your nominated email address.

We will contact you if your parcel is returned to us, and provide you with the option of re-dispatch. Re-dispatch will incur the applicable postage costs to be paid again.

 

australian orders

If you're a Melbourne local, you can choose to pick up from our Brunswick, atelier & see where the magic happens. Please email hello@simetrie.com.au to arrange a pick up time if you select this option.

 

international orders

Due to the Australian Government regulations of exporting kangaroo leather products, we have had to increase our shipping price from $20 to $50. This still does not cover the entire cost of shipping to you, but it helps us cover the cost of the customs process that little bit more. We hope you understand, but please contact us if you have any concerns.

Please note that our prices do not include duties and taxes that may be payable before the item is delivered. To find out more about import duties and taxes we recommend contacting your local customs office.

 

returns

We pride ourselves in the highest standards in handcrafted leather goods, but in the unfortunate case your bag becomes faulty – this is what you need to know.

If you need to return an item which is considered faulty, you should contact us within 14 days of your purchase. Faulty returns may be refunded, exchanged for another item of equal value or credit.

If you need to return an item as a result of change of mind, you should contact us within 7 days of receiving to obtain a refund, exchange for another item of equal value or credit. Postage costs will not be included in the return for change of mind.

When purchasing personalisation please choose carefully as personalised products are not refundable for change of mind.

Items returned must be in the original packaging and in the same condition that you received it.