delivery + returns

delivery

please read our covid update here.

bags

  • FREE standard delivery in Australia with orders over $50 
  • AUD$50 internationally for leather goods
  • AUD$20 internationally for canvas goods

All goods are made to order in our atelier. We do try to keep most designs in stock so if your order is in stock, that means it is ready for dispatch. See our Ready To Ship collection to find all styles that are currently in stock.

If your order is not in stock, it will be made to order for you. You can see on the product pages, and in the cart notes whether items are made to order.

For all goods that are made to order, please allow 15 working days in busy periods. For smaller items, it is likely the order will be ready in less time. 

Contact us if you need your order urgently or for more accurate delivery times.

Once your goods are ready for dispatch >

  1. Please allow 3 – 6 business days for standard delivery in Australia.
  2. Please allow 6 – 10 business days for delivery internationally.
  3. We ship via Australia Post for all orders. Upon dispatch, a tracking number will be sent to your nominated email address.
  4. We will contact you if your parcel is returned to us, and provide you with the option of re-dispatch. Re-dispatch will incur the applicable postage costs to be paid again.

 

leather kits & tool kits

All Leather Kits will be made in batches and dispatched within 2 business days.

If you've ordered both a Leather Kit & a Tool Kit, this will arrive in the same parcel.

 

australian orders

If you're a Melbourne local, you can choose to pick up from our Brunswick atelier & see where the magic happens. Please email Simone to arrange a pick up time if you select this option.

NOTE > this is not available during Stage 4 restrictions.

 

international orders

Due to the Australian Government regulations of exporting kangaroo leather products, we have had to increase our shipping price from AUD$20 to AUD$50. Everytime we send a parcel internationally containing kangaroo leather we need to pay AUD$100 in customs fees, so the charge we pass onto you does not totally cover the entire cost of shipping your order to you, it does however help us cover the cost of the customs process that little bit more. We hope you understand, but please contact us if you have any questions about this charge.

Please also note that our online prices do not include duties and taxes that may be payable before the item is delivered into your country. To find out more about import duties and taxes we recommend contacting your local customs office.

 

returns

bags

We pride ourselves in the highest standards in handcrafted leather goods, but in the unfortunate case your bag becomes faulty – this is what you need to know.

If you need to return an item which is considered faulty, you should contact us within 14 days of your purchase. Faulty returns may be refunded, exchanged for another item of equal value or credit.

If you need to return an item as a result of change of mind, you should contact us within 7 days of receiving to obtain a refund, exchange for another item of equal value or credit. Postage costs will not be included in the return for change of mind.

When purchasing personalisation please choose carefully as personalised products are not refundable for change of mind.

Items returned must be in the original packaging and in the same condition that you received it.

 

samples & archive bags

We understand it can be hard to make the right choice online, so in the case you do change your mind on a purchase of samples, one-off prototypes or archive collections you can swap your original choice for another style of equal value, or exchange the amount for a gift card [the good news is that our gift cards do not expire]. 

Due to the discounted rate we will not be able to refund the sale from archive collections, so please choose carefully.

 

leather kits

Workshop kits may be returned for a full refund, credit, or exchange due to change of mind within 14 days of the send date in the same packaging and same condition of which they were sent to you. Unfortunately, we cannot accept any return on leather kits where personalisation has been ordered, so please choose carefully.

 

leather tool kits

Tool kits may also be returned for a full refund, credit, or exchange if you change your mind within 14 days of the send date. All tools must be returned unused, and in the same packaging they were sent to you. Please re-package tightly so the tools are not loose inside the box whilst in transit. This will prevent any damage to them and guarantee a safe return.

 

 

Please contact us via email for any returns queries.