delivery + returns

delivery

All goods are handmade in our workshop, and while we try to keep everything in stock, your goods may be unavailable at the time of order. In this case, they will be made to order for you and you will be notified the approximate ready date of your order.

For all made to order purchases, please allow 15 working days in busy periods, however it is likely the order will be ready in less time.

If you need your order urgently please contact hello@simetrie.com.au

We offer FREE delivery in Australia and $20 internationally.

Please allow 3 – 6 business days for standard delivery in Australia.

Please allow 6 – 10 business days for delivery internationally.

International clients please note that our prices do not include duties and taxes that may be payable before the item is delivered. To find out more about import duties and taxes we recommend contacting your local customs office.

We ship via Sendle for Australian and International orders. Upon dispatch, a tracking number will be sent to your nominated email address.

We will contact you if your parcel is returned to us, and provide you with the option of re-dispatch. Re-dispatch will incur the applicable postage costs to be paid again.

Free shipping also available if you choose to pick up from our Brunswick based studio. Please email hello@simetrie.com.au to arrange a pick up time if you select this option.

 

returns

We pride ourselves in the highest standards in handcrafted leather goods, but in the unfortunate case your bag becomes faulty – this is what you need to know.

If you need to return an item which is considered faulty, you should contact us within 14 days of your purchase. Faulty returns may be refunded, exchanged for another item of equal value or credit.

If you need to return an item as a result of change of mind, you should contact us within 7 days of receiving to obtain a refund, exchange for another item of equal value or credit. Postage costs will not be included in the return for change of mind.

When purchasing personalisation please choose carefully as personalised products are not refundable for change of mind.

Items returned must be in the original packaging and in the same condition that you received it.