delivery + returns

bags ~

All goods are made in small batches & therefore ready to ship or will be made to order when stock runs out. 

 

pre-christmas delivery schedule >

Australia ~

  1. select your made-to-order piece and order by the 27th October 2021
  2. select your ready-to-ship piece and order by the 3rd December 2021
  3. local pick up in Brunswick, Melbourne available right up until 24th December 2021

International ~

  1. select your ready-to-ship piece and order by the 26th November 2021

 * you can of course order after these dates, but they may miss the Christmas tree given shipping delays this year.

 

made to order bags >

When our goods are not in stock you will see a MADE TO ORDER note on the product & in the checkout notes.

We are about to commence a small batch production for our customers that entered the waitlist. Our waitlist customers are guaranteed to have their orders delivered in time for Christmas. 

For made to order purchased before the 27th October - these will also be crafted in time for a pre-Christmas delivery.

For made to order purchased after the 28th October - these are not guaranteed for a pre-Christmas delivery, but rest assured the team in the atelier is hard at work, endeavouring to ensure you receive yours in a timely manner.

Check our regular updates page for recent updates on made to order lead times.

Contact us if you need your order urgently or for more accurate delivery times.

 

ready to ship bags >

  1. Please allow 3 – 6 business days for standard delivery in Australia.
  2. Please allow 1 – 2 business days for express delivery in Australia.
  3. Please allow 6 – 10 business days for delivery internationally.
  4. We ship via Australia Post for all orders. Upon dispatch, a tracking number will be sent to your nominated email address.
  5. We will contact you if your parcel is returned to us, and provide you with the option of re-dispatch. Re-dispatch will incur the applicable postage costs to be paid again.

 

standard shipping >
  • AUS delivery is $9 or FREE with orders over $300
  • NZ delivery is $20 or FREE with orders over $500 [canvas goods only]
  • Delivery everywhere else is a flat rate of $30 [canvas goods only]
  • We have paused international shipping on leather goods for the current period. Want to know more? Read why here.

 

express shipping >

  • AUS express delivery is $15
  • NZ express delivery is $30 [canvas goods only]
  • Express delivery everywhere else is $40 [canvas goods only]

 

pick up > 

If you're a Brunswick local, why not pick up from our Brunswick atelier & see what the magic happens? We're located at 7-11 Dawson Street, Brunswick and open most days during usual business hours. If you select this option we'll get in touch with you to organise the pick up time.

     

    leather kits & tool kits ~

    All Leather Kits are to made to order currently & dispatched within 3 business days.

    If you've ordered both a Leather Kit & a Tool Kit, this will arrive in the same parcel.

      

    please note for international orders 

    Please also note that our online prices do not include duties and taxes that may be payable before the item is delivered into your country. To find out more about import duties and taxes we recommend contacting your local customs office.

    As mentioned above this is for canvas goods only. Read more about why we can't ship our leather goods internationally here.

     

    returns ~


    bags >

    We pride ourselves in the highest standards in handcrafted leather goods, but in the unfortunate case your bag becomes faulty – this is what you need to know.

    If you need to return an item which is considered faulty, you should contact us within 14 days of your purchase. Faulty returns may be refunded, exchanged for another item of equal value or credit.

    If you need to return an item as a result of change of mind, you should contact us within 7 days of receiving to obtain a refund, exchange for another item of equal value or credit. Postage costs will not be included in the return for change of mind.

    When purchasing personalisation please choose carefully as personalised products are not refundable for change of mind.

    Items returned must be in the original packaging and in the same condition that you received it.

     

    samples & archive bags >

    We understand it can be hard to make the right choice online, so in the case you do change your mind on a purchase of samples, one-off prototypes or archive collections you can swap your original choice for another style of equal value, or exchange the amount for a gift card [the good news is that our gift cards do not expire]. 

    Due to the discounted rate we will not be able to refund the sale from archive collections, so please choose carefully.

     

    leather kits >

    Workshop kits may be returned for a full refund, credit, or exchange due to change of mind within 14 days of the send date in the same packaging and same condition of which they were sent to you. Unfortunately, we cannot accept any return on leather kits where personalisation has been ordered, so please choose carefully.

     

    leather tool kits >

    Tool kits may also be returned for a full refund, credit, or exchange if you change your mind within 14 days of the send date. All tools must be returned unused, and in the same packaging they were sent to you. Please re-package tightly so the tools are not loose inside the box whilst in transit. This will prevent any damage to them and guarantee a safe return.

     

    studio workshops refund policy ~

    Cancellations made with less than 7 days notice before the start of a course, will forfeit 100% of the paid workshop fee. In this instance rescheduling to another course date is encouraged. Every effort will be made to make any exceptions or rescheduling requested with less than 7 days notice although it will be dependent on available time and materials in the given notice period. 

    Cancellations made less than 14 days prior to class commencement will forfeit 50% of the workshop fee paid.

    Any cancellations before 14 days will receive the full refund.

    If for any reason a participant cannot attend any one of the workshops reimbursement cannot be made for that session. Materials and further instruction will be provided for the participant to catch up or complete the course. 

    Transfers of the entire course to another participant is acceptable and encouraged.

    If for any reason the course cannot run due to Covid-19 or other circumstances, you will be refunded 100% of the fee. 

     

    Please contact us via email for any returns queries.