complimentary repairs & lifetime guarantee

We believe in creating pieces that last, which is why I offer complimentary repairs on all simétrie products for life.

When designing, we consider both humans and our planet ~ focusing on longevity at every step. The materials we choose are incredibly resilient and actually become more beautiful with wear. They're made to withstand your daily rotation and heavy use ~ what we like to call a lot of love.

In the rare event that your bag develops a fault relating to design, materials or craftsmanship, we promise to repair it so you can continue to cherish your handcrafted simétrie piece, saving it from the depths of your wardrobe or [even worse] landfill. We can also revive your worn and tired bag if it just needs a refresh.

Repairing to extend the lifecycle of our products for as long as possible is our lifetime promise to you.

For any spills, damage caused by misuse or other things outside our control, we can repair, customise or replace panels for a reasonable fee.

Simply contact Simone at hello@simetrie.com.au with images and details of your repair request.

Please note that sales of samples, prototypes, or discounted archive styles are the only exception & aren't covered by the complimentary lifetime repair warranty due to their lower sale price.